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Before using TaskPlus, obtaining tenant satisfaction after completing maintenance jobs was a major challenge for me as a maintenance manager. I struggled to collect information from tenants about the performance of third-party vendors who carried out maintenance work in their properties. Sometimes I was able to reach a tenant to gather feedback on the vendor's work quality, punctuality, and communication, but most of the time, it was nearly impossible to obtain such vital information.
However, since implementing TaskPlus, my job has become much easier and more efficient. The platform automatically sends a short survey to tenants after each maintenance job is completed, allowing me to gather valuable feedback on the vendor's performance. This data provides me with a clear picture of how well the vendors are meeting tenant expectations and allows me to address any issues that arise promptly.
Not only has TaskPlus streamlined the feedback collection process for me, but it has also significantly improved tenant satisfaction. Tenants appreciate being heard and having the opportunity to provide feedback on their maintenance experiences, which has helped to foster a more positive relationship between tenants and management.
In summary, I am thoroughly impressed with TaskPlus and the transformation it has brought to my role. The platform has completely changed the way I gather and assess tenant feedback, significantly easing my workload and resulting in increased tenant satisfaction and improved vendor performance .
